Informativa sui rimborsi

Last updated: June14 2026

1. Right of Withdrawal

In accordance with the EU Consumer Directive 2011/83/EU and the Italian Consumer Code（D.Lgs. 206/2005, Articles 52–59） , customers have the right to withdraw from a purchase within 30 calendar days from the date of receipt of the product, without providing any reason.

Note to the customer: Italian law grants a minimum of 14 days to exercise the right of withdrawal. However, we at Burgio Arredamenti offer you a 30-day withdrawal period as a courtesy, providing you with additional time to make your decision with confidence.

2. Eligibility Conditions

To be eligible for a return, the following conditions must be met:

  • The return request must be submitted within 30 calendar days of receiving the order.

  • The product must be unused, in its original condition, and in its original packaging.

  • Proof of purchase（order number and payment receipt）must be provided.

  • At least one clear photo or video of the product must be included with the request.

Returns submitted after the 30-day period, or for products that have been used, altered, or damaged by the customer, will not be accepted.

3. How to Request a Return

To initiate a return, contact our customer service team through one of the following channels:

  • Email: info@burgioarredamenti.com

  • Phone: +39 091 663 1261

  • Customer Service Hours: Monday – Friday, 09:00 – 17:00 CET (UTC+1)

Please provide the following information:

  • Order number

  • Proof of payment

  • Clear photo（s）or video of the product

Once we receive your return request, we will respond within 2 business days with further instructions and a prepaid return label.

4. Return Shipping

Once your return request is approved, we will send you:

  • A prepaid return shipping label（PDF format）

  • Step-by-step return instructions

The prepaid label is valid for 7 days. The product must be delivered to the designated carrier within this period. We recommend using the original packaging to protect the item during transit.

For returns exercised within the legal withdrawal period, return shipping costs are covered by Burgio Arredamenti.

5. Refunds

Once the returned product is received and inspected, we will process your refund within 1–3 business days using the same payment method used for the original purchase（e.g., Visa, MasterCard, PayPal）.

Please note that the actual credit may take an additional 3–7 business days to appear, depending on your bank or payment provider. If you have not received your refund after 7 business days, please contact us for verification.

6. Replacements

If you prefer a replacement instead of a refund, and the product passes our inspection, the replacement item will be shipped within 1–3 business days, with a tracking number provided.

7. Non-Returnable Items

The right of withdrawal does not apply to:

  • Custom-made or personalized products manufactured according to customer specifications.

  • Products that have been used, altered, or damaged by the customer.

  • Orders where the return request was submitted after the 30-day period.

  • Sealed goods that have been unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

  • Deliveries that failed due to incorrect address or contact information provided by the customer.

8. Contact Information

For any questions regarding returns or refunds, please contact us:

Burgio Arredamenti
Address: Via Ciraulo 26, Monreale, PA 90046, Italy
Email: info@burgioarredamenti.com
Phone: +39 091 663 1261
Customer Service Hours: Monday – Friday, 09:00 – 17:00 CET (UTC+1)